frequently asked questions

You are constantly juggling being a parent and working, and we get that. That’s why most of our content are bite-sized and super easy to consume.

Get in contact with us at [email protected]. We'll either help to make sure that you're making the most of your membership, or we'll discuss a refund with you.

Get in contact with us at [email protected]. We'll either help to make sure that you're making the most of your membership, or we'll discuss a refund with you.

By upgrading to our premium membership, you get to join Dr Justin for a monthly Q&A, where you can ask him your trickiest parenting questions. You and your family also get a chance to sit down for a fireside chat with him.

Dr Justin talks about a wide range of topics around teenagers — from dealing with their quest for independence to connecting and engaging with them to talking about sex.

Our response is a strong yes. And of course if you decide it doesn’t, with a monthly membership you can always cancel after three months. However, we are confident that the principles presented in Dr Justin's content will be applicable and helpful.

Dr Justin talks about a wide range of topics around toddlers too. Learn tips on how to deal with picky eaters, tantrums, and screen time for toddlers.

Live webinars will generally be held on the third Monday of every month, at 7pm AEST. 

The recording for each session will be made available in the video library the following day, so if you can't make it to the live session you won't miss out on a thing.

Webinar tickets will be available to purchase for $30 each for those who don't hold a membership. 

The live Q&A session with Dr Justin will generally be held on the first Thursday of every month. 

Dr Justin will answer as many questions as he can during the Q&A sessions. We cannot guarantee that all questions will be answered immediately. Some questions may be combined with other similar questions. 

We understand that this time might not be convenient for every premium member, particularly for those who are overseas. Questions may be submitted ahead of time and answered during the live sessions. The sessions are recorded and will be added to the Q&A archive the following day. So even if you can't make it to the live session, you still have the opportunity to have your questions addressed. 

The beautiful thing about this membership is that you can access our content at your convenience — anytime, anywhere. You'll also receive weekly emails with bite sized tips and tricks which you'll be able to easily adopt into your existing rhythms and routines.

If you've decided that the Happy Families membership is not for you, please email us at [email protected].

Please keep in mind that your membership will be revoked upon request, and not at the end of your billing cycle.

If you have an annual membership, you will receive a series of emails from 6 weeks until your membership is set to renew. This will give you plenty of opportunity to cancel your membership closer to your renewal date.